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Desert Tech
6/28/2010
16:52:16
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 Subject: color mfp
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Have a customer that has gone through 2 <$1000 color mfp's and still isn't happy. Main complaint is not getting true color on photos. [he doesn't like having to use the color adjustments in the driver program] Have tried a number of ways to explain that he isn't going to get true color on photos with a laser printer unless he's willing to fork over serious $$$, as in 4-digit bucks. I don't know of any low-cost color mfps that give true color on photos consistently.....except maybe one of those Phaser solid ink printers, and I don't want to sell one of those. I don't want to lose the account [numerous machines] but ready to tell this user to go fly a kite. Any thoughts?
btw - he insists on an mfp so he can scan in color and copy in color
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i3fusionguy
6/28/2010
21:35:42
|  RE: color mfp
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Before I left my Xerox shop, we got a demo Phaser 6180MFP - I used it to scan quite a few role playing books, pretty good results.
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joel
6/29/2010
03:57:02
| RE: color mfp
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DT,
Have you checked out the Konica Minolta MagicColor 4690? We have had a lot of success placing these in the field. The color on them is "magic":) I think that they look great copy qualitywise. We have one that is taking about 30k per quarter and not had too much trouble. It does not have a counter for legal size paper so if they are going to run a lot of that becareful about putting it under contract.
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t
6/29/2010
06:06:07
| RE: color mfp
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I want a tech vehicle that costs less than $5,000.00, gets 60 MPG, goes 0 to 60 in 4.9 seconds, and has all the luxury appointments of a Benz S500.
Tell your customer the truth. When you pay peanuts, you get monkeys.
Inkjet will give him a truer color represtation, and also check the media he is printing onto. Paper is all the difference sometimes.
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i3fusionguy
6/29/2010
06:24:26
| RE: color mfp
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The Solid Ink machines are good machines - as long as you have a tech who is not afraid to tackle them. I did Xerox solid ink support for quite awhile and could not understand why techs don't like these machines so much.
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Copyman
6/29/2010
06:32:02
| RE: color mfp
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I agree with T on the paper end of it. We do a lot of picture scanning & printing in our copy shop and the glossy photo quality paper makes a HUGE difference! 2 cents.
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Desert Tech
6/29/2010
08:42:25
|  RE: color mfp
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They are using glossy hp paper. Problem is he is printing pictures of autos and such and then complaining that the "red" isn't exact, or the "green is the wrong shade", etc. He was even trying to print someones graduation pictures and the skin tones were off. What he wants is for the print to look exactly like the monitor. The machine he had before, the color was "acceptable" but he didn't like the scanning and print operations [too slow, complicated, etc] I thought about the KM machine but he'll find something about that he doesn't like too I'm sure. Sorry, I'm venting here. I think T hit the point straight on.
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Copyman
6/29/2010
09:01:21
| RE: color mfp
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I print to 3 different color lasers here and its amazing how each one has a different way it interprits the file so they are all different in colors. The good old HP 4600 has pretty good picture color matching????? 2 Cents.
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Desert Tech
6/29/2010
09:50:27
| RE: color mfp
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I've even had a big Xerox phaser 7300 that I can't get to match colors to save my life. Reminds me of the 90's when people went to a copy shop for a color copy at .99 and then complained because it wasn't "just like the original"
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woxner
6/29/2010
10:26:23
| RE: color mfp
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well if he wants it to look like the monitor that's impossible. each monitor is different. If he wants to be more exact then get a machine with a fiery to do pantone match.
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mincopier
6/29/2010
15:24:21
| RE: color mfp
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Exactly as woxner said. This guy apparently knows nothing about color/colour printing. All monitors are RGB and most color copiers use CMYK. There are alot of colors that the RGB can produce and the CMYK cannot. It works the other way also. Then you have the problem of a proper calibration of the CMYK MFP and calibration of the monitor also. Yes the monitor needs to be calibrated too. Of course you will also have to take into account your light source. Colors will look different when seen under, Tungston, fluorescent, and natural sunlight.
As mentioned getting a Fiery will help. It will not cure the problem. The machine that the Fiery is connected to will need calibration on a regular basis, so will the monitor. Average is once a week, ideally everyday. For the most part both can be done by a trained customer. For the machine a chart is printed and read by either the scanner, densitometer, or spectrophotometer. There is a "Spider" device that using software on the PC that can calibrate the monitor. It creates a profile that is fed into the software and uses this instead of the default settings.
Again all of this will not cure the problem but will help. Color is very subjective in that not everyone sees the same color at any given time.
Good luck with your customer.
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jim
6/30/2010
01:07:48
| RE: color mfp
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Hi Guys
just my tuppence worth.!
The machines are producing facsimile copies and are not true photographic printing machines hence you will always get vagries in the colour.
should your customer wish to produce true colour photographs, direct him towards a photographic printing machine, which will probably cost him.??
in excess of £5K here in the 3 UK possibly about $10K in th US
after thirty years in this business dont sell something that wont produce the output the customer wants it will alwalys give you headaches
Jim
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Desert Tech
6/30/2010
07:51:49
| RE: color mfp
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This guy insisted on an AIO even though I tried hard to talk him out of it. The hard thing is the rest of the account is great and a good customer.....just have a problem with the one individual
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JRSkewing
6/30/2010
10:22:20
| RE: color mfp
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Recalibrate his retinae.
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pcrmike
7/01/2010
07:25:20
|  RE: color mfp
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FYI--I sold a number of the Ricoh CL7000 series with the Pantone feature installed. On real graphics it is a boon! Wonderful results with a person who understands how to use a computer.
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t
7/01/2010
17:40:24
| RE: color mfp
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Canon has an ImagePress C1 that will give him what he wants. It will cost him around 25K plus he will need to take some serious classes on how to use it, but, it WILL give him what he wants.
Remind him that the term "Business Color" is what he wants to pay for, and "Graphics Color" is what he wants the output to look like. They are two different processes.
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