| From | Message |
John F.
8/05/2010
15:44:24
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 Subject: How many Calls Per Day ?
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Message:
Just a little survey on how many calls a day your doing, or can do.
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Desert Tech
8/05/2010
16:09:55
| RE: How many Calls Per Day ?
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Message:
4-6
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mincopier
8/05/2010
16:59:18
| RE: How many Calls Per Day ?
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Message:
Depends on the machine and what kind of technician was there last and when. When I had my own set territory my record was 18 calls in one day. My average was 8-9 a day. When I lost that area and was assigned to another area my average dropped way down because the tech that I had to swap with did not take care of his machines. For the first several months I was down to 4 a day. And had the help of other to put out the fires on the rest of the machines. As the months went by I was able to get my daily average up and needed less help to stay reasonably caught up.
Now I'm the troubleshooter working on the machines that give's the other techs problems and connecting the machines to customer networks. Less stressful now too.
In the long run though the only call that matters is the one you currently on.
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Checker
8/05/2010
17:52:00
| RE: How many Calls Per Day ?
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Message:
4-6
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woxner
8/05/2010
18:11:19
| RE: How many Calls Per Day ?
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i don't require my guys do a set # i just want the call done right the first time. But 4 to 6 is industry standard, but drive time can affect that. all said i don't want to see a tech slacking when calls need to be done. somedays are light and others you have to shift gears.the machine run so much better and cleaner then the old days.also depends what kind of pm them are doing, Bh1050 takes 2 hrs min, the c6500 takes all bloody day
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jrcs
8/05/2010
20:32:40
| RE: How many Calls Per Day ?
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18 calls??
wow!! one next to the other?
Super tech....
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Big Bill
8/05/2010
21:42:34
|  RE: How many Calls Per Day ?
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This is my 38th year in this business. I once talked to a tech at a N.O.M.B.A. show in New Orleans that had only Two Square blocks in downtown N.Y. city and said he could get up to 20 calls a day done. He did admit he only liked doing 10 to 12 though. I hear parking is really a problem there. Myself, I do 6 to 8 a day when things are busy. Last week I only had 5 calls all week. ONE lesson. Keep an eye on your large usage meter counts. I had one customer who I sold a 120K contract to and they ran 220K in 6 months. When I noticed the count and talked to the owner and told them the amount of overage charge, She went balistic. I had sold them a Kyocera 5035 to replace their older 3035. She paid the overage, but would not re-new another contract, since it had not had one break down during that six months. She is going on a per call basis now.
NOW, I keep a real close look at the meters at every quarterly P.M. call.
Big Bill
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mincopier
8/06/2010
04:04:03
| RE: How many Calls Per Day ?
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The 18 calls in one day only happened once. The next highest I believe was 14 or 15 calls. When your territory is a military post it is possible to move around rather quickly from one to the other. Also that particular day there was a bad storm the night before. The majority of the machines they had were very susceptible to fuser codes after a storm or power outage. So I spent the day resetting codes on most of them and moving on.
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Ken
8/06/2010
06:37:15
| RE: How many Calls Per Day ?
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I do a good cleaning with every call, so I only get about 4-8 per day also. Military bases are the exception because sometimes you can get all the calls in the same office. I remember having the typewriter contract on a military base back in the old days where I fixed 35 IBM selectrics in one day, but no cleaning of any kind. I think the price was something like $9.75 per machine.
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G Gordin Lidy
8/06/2010
08:39:44
| RE: How many Calls Per Day ?
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Message:
the normal work day is Monday - Friday 8-5 with lunch in the middle
lunch for tech in the field is 1 hour starting when you leave your call and ends when you hit the next calls door... you do not get driving time home or anywhere on company time.
your breaks are in the car while driving. If they are not then you better not drink a soda or smoke while driving. no radio except tech manuals on tape. no stops between calls for personal needs and especially no driving out of the way to do so. No re-routing to be in certain area at lunch time. NO giving kids ride home on company hours nor wife girl friend rides to work and home.
Work your 8 hours as diligent as possible and there should be no number of calls and NO maximum
some tech think I did my 5 calls and go home... if there is time in the day you need to do more.
as minicopier I have down 18 calls in one day and had tech who did 10 to 15 regular and was doing a good job - all contract machines - 80% operator error or minor like spot of ink on ADF scan glass so 10 Min's and out is common. if you do your PMs correct the operator error and minor calls do not need lots of time.
Yes the tech who did 10 to 15 per day had days he did 1 - 2 calls too.
the question is like all survey not worth a darn without all the details
Now if you want to work out s few special occasional days for special stops for your self,,, first ask a week in advance and also work it out so the company gets more than compensated for the time... Too many techs and sales people think they have done more than their share just by showing up for 2 hours a day.
there is not all the great profit in the day of the work you have done, if there was the boss will hire and pay a lot more to someone way better than you.
time is money and time wasted is money wasted, if the company does not make a PROFIT then you will eventually not have a job, If you work hard a full day and get paid, you are not going to loose anything.
AND if you do all this, and your boss does not appreciate it then get a better job. but numbers mean little when used to screw a tech in quotas and numbers mean nothing when a tech is trying to show he is carrying the world on his back.
numbers mean little without all the facts.
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copiertech1
8/06/2010
09:23:35
| RE: How many Calls Per Day ?
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some weeks 3-6 a day other weeks maybe 3-5 per week. my service contracts are monthy that way i can keep tract of counts that way. if the copy count go up or down then j can readjust the contracts. bill
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Desert Tech
8/06/2010
10:32:21
| RE: How many Calls Per Day ?
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To GGL [you might want to check your name spelling]
I certainly hope you were being facetious in this, but if not......
You stated "lunch for tech in the field is 1 hour starting when you leave your call and ends when you hit the next calls door... you do not get driving time home or anywhere on company time.
your breaks are in the car while driving. If they are not then you better not drink a soda or smoke while driving. no radio except tech manuals on tape. no stops between calls for personal needs and especially no driving out of the way to do so. No re-routing to be in certain area at lunch time. NO giving kids ride home on company hours nor wife girl friend rides to work and home."
It's thinking like this that has driven the growth of indys over the years. A lot of great techs out there who's employers treat them like a necessary evil rather than a valuable human being that has good and bad days just like you. While you are doing the tech a favor by employing him, he is doing you a favor by working for you and not your competitor. There should be some mutual respect here. So let's pick it apart:
"lunch for tech in the field is 1 hour starting when you leave your call and ends when you hit the next calls door" How cheap can you be? A lunch hour is a lunch HOUR. If your tech is a good worker, then his hour [it's his, not yours] starts when he pulls into MickeyD's or wherever and ends when he gets back in his car. Travel time between calls is part of the business and should be out of your pocket, not his.
"you do not get driving time home or anywhere on company time" As a general rule, no, but no need to be anal about it. I suppose you're one of those that 'times' an employee from one place to another? If your tech works hard, whats wrong with letting him go home at 4:30. Oh yeah, he could earn you some more money in that half hour. Then again, maybe he's tired and would appreciate a little token of appreciation for a hard days work. If you keep riding his back about needing to account for every minute, he'll go elsewhere and all you did was lose a good employee.
"your breaks are in the car while driving" How cheap can you possibly be? Have you ever thought that a 5-10 minute stop for a cold drink might be the difference in his ability to properly deal with an irritated customer at the next call?
"no radio except tech manuals on tape" Get real
"no stops between calls for personal needs and especially no driving out of the way to do so" Realistically how much harm would you suffer if this happened occasionally? If you were kind and accomoadating to your tech as he also struggles to survive in this world and take care of his family, how do you think he might react at those times when you need him to stay a little longer.
In my 30+ years of this I've had a few great employers and I worked hard for them. But a few were like you described above and I was happy to call them a 'former employer'. I lived in Florida for a short time and worked for a Savin dealer in Lakeland. This guy had a habit of calling employees into impromptu meetings and screaming at them. I gazed in amazement at the other employees that allowed themselves to be treated that way. I politely told the guy where to stick it and gave my notice. Some employers just don't understand that respect needs to be earned.
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pcrmike
8/06/2010
13:35:42
| RE: How many Calls Per Day ?
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Likely about 6-10 per day depending on the type and distance covered. Today was 5, but one was an hour away and took till noon due to complexity. Personal best is 14. Including deliveries, maybe a bit more.
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Jim Intravia
8/06/2010
16:16:23
| RE: How many Calls Per Day ?
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When I worked in NYC (1974 or so) on big 67cpm plain paper roll fed machines (Van Dyk 4000) we had 35 machine sin one building (Xerox had about 200 in the same building). It wasn't my territory but I covered it one day and went floor to floor "Elevator territory" and probably did about 10 though we normally only did about 3 per day because calls on those machines, in those days were usually 2-3hours each, with no goofing off! I do remember that building (AT& T or New York Telephone) doing a call at 8 am on a machine, getting called again a 4:30 and the machine had run 25K in one day. yes, 25,000. Those machines averaged 125K per month and sometimes did 300K. Man did we work in those days!!!
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John F.
8/06/2010
16:53:06
| RE: How many Calls Per Day ?
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I rearley take a lunchbreak, and usually just pick something up as I go along, do on the average 5-6 a day, fuser re-builds, PM's etc. take time, time goes by quick when your busy, then you can enjoy the pool, and a beer.
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Has been
8/06/2010
17:53:04
| RE: How many Calls Per Day ?
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As many as I can.
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glenn
8/07/2010
03:27:50
| RE: How many Calls Per Day ?
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"As many as I can" is the correct answer with the correct attitude if done correctly (huh?). Servicing dups in Xerox Square was (1974 and up) the best territory - 29 machines in mail rooms - one on top of another, heated parking underneath the building, lunch room, mail girls -- ahh the mail girls ...
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jrcs
8/07/2010
12:27:42
| RE: How many Calls Per Day ?
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glenn wake up!!!
your techs are farting around!
get them somthing to do...
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Tony
8/08/2010
09:27:36
| RE: How many Calls Per Day ?
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I am doing 4 to 6 now that its summer and recission , however, when things improve I will average 10 to 15 stops. Thats service calls and dropping off toners or paper work.
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Mr Bill
8/09/2010
15:06:22
| RE: How many Calls Per Day ?
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Big Bill, and everyone else. SET your PM counter to come on when the contract expirering meter is reached.
Then there is no bitching about overage. You just renew the contract at that time.
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Bill T.
8/09/2010
21:03:20
| RE: How many Calls Per Day ?
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I have always used a general rule of thumb: 5 calls and 100 miles a day is a good day, less miles, more call and vise versa. I have been doing this for 25+ years and have NEVER done more then 10 in one day, not that I could'nt, just never been in a situation where that many machines in one day DIDN'T need a good cleaning. Hour lunch, it been a long time, eat on the run, that way I do not feal guilty when I head home at 4:30 somedays.
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Clickman
8/10/2010
09:42:53
| RE: How many Calls Per Day ?
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I have never understood this question?
what is the point of asking such a question,
you do what needs to be done.
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ct
8/10/2010
16:22:08
| RE: How many Calls Per Day ?
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Dotto Clickman, and profitable calls, not the quantity, but the quality. :-)
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glenn
8/11/2010
04:20:06
| RE: How many Calls Per Day ?
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JRCS - They do fart around alot - as you know. Almost fired a guy for farting - farted anywhere anytime. Customers, shop, car, you name it. This guy was the fart miester. "Don't come back to work until you fix it" He did fix it. Don't know how. I once opened the 12 X 9' shop door when it was 5 degrees and left it open long after the aired cleared. How much crap can I take?
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just plain bill
8/11/2010
14:48:59
| RE: How many Calls Per Day ?
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know a guy who farted in the car and had to go to walmart to buy underware. mistake was telling someone about it. LOL..... still tries to clean the skidmark off the driver seat
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nick
8/12/2010
18:48:57
| RE: How many Calls Per Day ?
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Message:
4-6
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