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Edward

 Email

8/26/2010
17:42:27
Subject: HP-P4515 ENV BAD PRINT
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Message:
WHEN PRINTING FROM ENVELOPE FEEDER-THE TONER SMEARS ON THE ENVELOPE. ENVELOPES PRINT FINE FROM TRAY 1 - PROBLEM ONLY FROM THE ENVELOPE FEEDER. ALREADY DID A FIRMWARE UPDATE AND REINSTALLED DRIVER. SET SETTINGS TO HIGH2 - SAME PROBLEM.
ANY HELP APPRECIATED, THANKS


jtechie

 Email

8/27/2010
05:50:15
RE: HP-P4515 ENV BAD PRINT
IP: Logged

Message:
I'm guessing that the paper type could be the issue for the envelope feeder. Have you tried changing the paper setting to "rough" or "heavy/thick" type?

You could check to see what tray 1 is set at and do the same for the envelope feeder.

I haven't worked on too many of this model, but I have seen similar models produce the same problems.

jeff



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